Shipping policy

As many of our products are handmade or made to order, we usually dispatch orders within 3 working days. However, please allow up to 7 working days. during busier periods.

Some ready made items may be dispatched sooner, often within 1–2 working days subject to stock availability.

Standard orders are shipped using Royal Mail Tracked 48. While larger orders including some fire bowls may be delivered via courier services such as DHL.

Once your order has been dispatched, tracking details will be provided where available.

If your order is time sensitive, please contact us prior to purchasing and we will always do our best to accommodate.